To ensure satisfaction at all times, our customer service team provides comprehensive after sales support.
With years of experience maintaining and servicing automated materials handling systems for some of the world’s leading organisations, we can confidently claim thatExMac’s after sales support is totally focused and second to none.
A concise Operating & Maintenance Manual is provided on completion of every project, to assist operators and maintenance personnel in the day-to-day use and care of the system.
A 12 month warranty is offered as standard on all systems and equipment supplied. Extended warranty agreements are available on request.
ExMac Automation’s priority is to resolve issues as quickly as possible when a request for assistance or parts is received. Response is immediate, and with the ability to call on a wealth of experienced engineers and a vast stock of standard component parts, we are able to provide a first class after sales service.
A variety of maintenance contracts and operator and maintenance training programmes, and a 24/7 telephone hotline and call-out facility, are also available.
The accessibility and availability of our after sales department to provide assistance, guidance and advice embodies our aim to develop a close and continuing relationship with customers through constant communication.
- Service contract example
- Customer T&S
- Customer Feedback
- ExMac service agreement levels offered (levels 1 2 & 3)
- 24 hours service
- Free audit to all new service contract customers
- Spare parts
